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Crypto.com

Crypto.com

250+

Coins 

Free

Trading Fee 

Singapore

HQ

Last Updated Jul 19, 2023  |  Affiliate Disclosure

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Highlights

  • Crypto.com has 80 million users in 90+ countries, making it one of the most famous cryptocurrency exchanges in the world.
  • In Canada, they offer 250+ cryptocurrencies, Interac e-Transfers, and beginner and advanced trading. It also has many other services like cash back Visa cards, NFTs, interest accounts, and more.
  • The biggest drawback, however, are its high fees. My tests, along with hundreds of online reviews show that Crypto.com has high fees hidden in the spread, making it more expensive than other places. After dozens of reviews, NDAX is my top pick for the majority of Canadians

What Is Crypto.com?

Crypto.com is a Singapore-based cryptocurrency exchange where both beginner and advanced traders can buy and sell 250+ coins. In addition, they offer many other services, including Metal Visa cards, interest accounts, and their own native token called Cronos (CRO). It's important to keep in mind that while they offer zero trading fees, Crypto.com makes money on the spread.

They were established in 2016 and have expanded to 90+ countries worldwide. Today, Crypto.com has become one of the world's largest crypto exchanges and brands, with over 70 million users and 4,000 employees. They do lots of marketing and have big partnerships with companies like Visa, the UFC, Fifa World Cup, and Formula 1.

Things To Know

  • Zero trading fees, but they make money on the spread
  • Candians can buy and sell 250+ cryptocurrencies
  • You can deposit and withdraw CAD via Interac e-Transfer
  • There is a Crypto.com App for beginners and Crypto.com Exchange for pro trading
  • They have 5 popular Metal Visa Cards with crypto cash back
  • They hold a $750 million insurance policy
  • Fully compliant and regulated in Canada
  • You can earn interest on 20+ coins
  • They offer derivatives but it's not supported in Canada
  • Tons of features overall (NFTs, DeFi wallet, CRONOS token, etc)

Pros & Cons

  • Variety of Cryptocurrencies: Trade Bitcoin, Ethereum and 250+ altcoins.
  • Crypto Rewards Cards: 5 Visa cards that let you earn up to 5% cash back and other rewards.
  • Crypto.com Earn: Earn interest on 30+ coins, complete daily missions, and collect diamonds which you can trade for CRO, NFTs, and more.
  • Lots of Features: Crypto.com has it all... Visa cards, NFTs, interest accounts, and more.
  • Good Security: $750m insurance policy, 80M+ users, and 1:1 reserves according to the CEO. See security section for more.
  • Expensive: Watch out for hidden fees in the spread. The BTC spread was 3.11% (16th place out of 18 Canadian platforms)
  • Funding & Withdrawals: Interac e-Transfers are free but can take up to 2 days and there are no Wire Transfer or Bank Transfer options.
  • Restricted Features: Canadians can not use the lending/borrowing feature, futures or margin.
  • User Interface: Navigating the Crypto.com App can be confusing.

How Crypto.com Works

Crypto.com has 3 platforms that you should understand:

  • Crypto.com App: The primary app that most people are familiar with. It's tailored for beginners and has simple trading features. You can buy and sell 250+ coins, manage your Crypto.com Visa Card, earn free crypto, and more.
  • Crypto.com Exchange: A separate platform with professional trading features. You can use the same login as your Crypto.com App and can transfer funds between the App and Exchange for free.
  • Crypto.com DeFi Wallet: A non-custodial crypto wallet which is similar to Trust Wallet or MetaMask. On this wallet you get to self-custody your funds and access dApps (decentralized applications) like Uniswap.

To open a Crypto.com account, Canadians must verify their identity and go through the KYC/AML process. Once your account is open, you can make deposits using Interac e-Transfer, debit/credit, or crypto and start trading 250+ digital currencies. When it comes to the DeFi wallet, KYC is not required.

Key Features & Benefits

Crypto.com App

Crypto.com has a huge ecosystem but here are the biggest reasons to consider this platform:

  • 250+ Cryptocurrencies: It has a wide selection of coins and you can buy them easily using Interac e-Transfer or credit/debit.
  • Good Reputation: Crypto.com is regarded as one of the safest crypto exchanges. It's regulated in Canada, has a Proof of Reserves, $750 million insurance policy, and a good track record.
  • 5 Visa Cards: Their crypto reward cards are the most popular in the industry. Users enjoy up to 5% cash back (paid in CRO) and get benefits like free Spotify, free Netflix and more.
  • Crypto.com Earn: Earn interest on 20-50 coins with flexible, 1 month, and 3 month terms.
  • The Exchange: Advanced Traders can try the Exchange to get lower fees and better trading tools.

Crypto.com Walkthrough

1. Crypto.com App & Trading Interface

The Crypto.com App is meant for beginners but it can be confusing to navigate. When it comes to trading, it is commission-free and users can set market ordersrecurring buys, or log in to the Crypto.com Exchange for professional trading.

Crypto.com App Home
Crypto.com App Charts Page
Crypto.com App Portfolio Allocations

2. Crypto.com Exchange 

The Crypto.com Exchange is a professional trading platform which is separate from the Crypto.com App. It has a different app and website, but you can use the same login details in order to access a live order bookcharting tools and other advanced trading features.

The Exchange has its own trading fees which start at 0.075%. It also offers margin, futures, and lending/borrowing however, those features are restricted in the Canadian market at this time. Here are the other features that make the Exchange useful:

  • Spot Trading: Professional trading for 220+ coins on web or mobile. Note there are no CAD trading pairs on the Exchange, only USDT, BTC, CRO, and USD.
  • Free Transfers: You can transfer funds to the Exchange for free using your Crypto.com App. Similar to how Coinbase and Coinbase Pro works.
  • Trading Bots: Create automated trading strategies using DCA bots and grid trading bots. 
  • Yield: Find staking for Cronos or check out the The Syndicate, a token fundraising platform. You can also use the Supercharger which lets you stake Cronos to earn rewards. Past rewards include DOGE, ETH, FITFI, and more. 

3. Crypto.com Visa Cards

The Crypto.com Visa card is a prepaid card that lets you earn Cronos (CRO) as cash back when you spend Canadian Dollars. There are 5 different tiers going all the way up to 5% cash back rewards. Other perks include free Netflix, free Spotify, and more. While there is a free tier, 4 of the cards require you to stake between $500 to $500,000 worth of Cronos. To find the best crypto cards in Canada, you can visit our comparison tool. Right now, the Shakepay Visa is one of the best free choices.

4. Recurring Buys

For those looking to dollar-cost average (DCA), the Crypto.com App allows you to set up automatic purchases with your CAD balance. It's available for a handful of cryptocurrencies and the minimum purchase is $70 CAD.

Payment methods include fiat, crypto or credit card and you can customize the frequency (daily, weekly, bi-weekly, monthly) and day of the week. If you want to buy Bitcoin or crypto on autopilot, check out the best crypto exchanges to DCA in Canada.

Crypto.com Recurring Buys

5. Crypto.com Earn

Another big part of the app is Crypto.com Earn. where users can put their crypto to work and start earning interest. It's important to note this is not staking rewards. Crypto.com pays you rewards from income that they make from their various products and services. Here are some more details:

  • 30-50 coins available (it changes over time)
  • Up to 14.50% APR but most of them are around 1%-3%
  • 3 Levels: Flexible (withdraw anytime), 1 month and 3 month terms
  • Get higher interest rates by staking CRO tokens

If you're looking for rewards, most large crypto exchange offers interest accounts. Binance, KuCoin, OKX, you name it. Canadian platforms are also starting to introduce staking or interest rewards as well. You can check out Wealthsimple, NDAX, and Newton or visit our list of best staking platforms here.

6. Learn & Earn

Another way to earn on Crypto.com is with their "University" which is a learn to earn program. Users can go through educational resources like blockchain quizzes and missions to earn rewards. You will be rewarded in Diamonds which can be exchanged for NFTs, merchandise, experiences, and even a CRO mystery box.

Crypto.com University
Crypto.com University
Crypto.com University
Crypto.com Diamonds Store

7. 24/7 Customer Support

Their portal claims that they respond within a few hours and are available 24/7. However, online reviews say Crypto.com's customer service is poor. You can visit their knowledge base for FAQs, articles and walkthroughs. There is also a live status page where you can view incidents in real-time.

8. Other Crypto.com Features

As you can see, there's a lot you can do on Crypto.com.

  • Cronos Token - Utility token that gives users discounted trading fees, higher staking rewards, access to additional features, and more
  • NFT Marketplace - Buy, sell, and showcase NFTs and join live drops. They've also done NFT collections with the UFC, Aston Martin, and more.
  • Crypto Pay - Earn rewards and extra cash back by buying gift cards, sending crypto to friends, or topping up your prepaid phone with crypto.
  • Other Rewards - Complete missions, refer friends through the affiliate program, and more.
  • Cronos ChainA blockchain built for DeFi, NFTs, Metaverse, and more.
  • DeFi WalletA non-custodial wallet where you own your private keys. If you use this wallet, Crypto.com does not have access to your crypto and you can access DeFi features, earn rewards, and more.

Security

Is Crypto.com Safe in Canada?

There are many things to consider when choosing a crypto exchange, and security is at the top of the list. 

Looking at all the variables, Crypto.com is considered safe and legit. They are FINTRAC licensedpending OSC registration, and hold crypto in cold storage. They also have a $750 million insurance policy and offer various security features like 2FA, address whitelisting, and more.

In addition, after the FTX collapse, Crypto.com's CEO published a proof-of-reserves and claims that all customer deposits are backed 1:1. All things considered, Crypto.com is as safe as any of the big players. This still does not replace a hardware wallet.

List of Security Measures

Here is a list of everything we dug up on Crypto.com's company security protocols:

  • They claim 100% of users funds are held in offline cold storage using Ledger Vault
  • $750 million cold storage insurance policy for physical damage and third-party theft
  • Published a Proof-Of-Reserves
  • Dedicated team to monitor for suspicious transactions
  • Software is peer reviewed before being updated
  • OSC regulated in Ontario
  • Employees take security awareness and privacy training
  • Bug bounty program - get paid to find hacks and vulnerabilities
  • See their security page for more

User Security Features

Here is a list of security features that you can toggle in your account:

  • Two Factor Authentication (via app like Google Authenticator, Authy, etc)
  • Multi factor authentication
  • Optional passcode when opening app
  • Biometric login (eg: face ID, touch ID)
  • Create Anti-Phishing code to identify legitimate emails
  • Set up address whitelists
  • View live status in real-time

Crypto.com Fees

Crypto.com advertises "crypto at true cost" but in reality you should watch out for hidden fees in the spread. During our test, the all-in BTC purchase fee was 1.68% (9th overall). The total BTC selling fee was 1.41% (7th overall) and the BTC spread was 3.11% (16th overall). I tested 18 platforms.

So, while Crypto.com is commission-free, you are paying more than a lot of platforms because of the high spreads. Some of the cheapest platforms to buy Bitcoin in Canada included NDAX (0.49% all-in fee) and VirgoCX (0.66%).

Crypto.com Fees

Amount

*Total BTC Purchase Fee

1.68% (9th place)

*Total BTC Selling Fee

1.41% (7th place)

Trading Fee

Free

Recurring Buys

Free for e-transfers, 3.50% for credit card

CAD Deposits

Free up to 3.50%

CAD Withdrawals

Free

BTC Withdrawal Fee

0.0006 BTC

More Info

We tested 18 Canadian cryptocurrency exchanges at the same time to compare the true fees. This data was collected on Mar 2, 2022 at 4:41pm and is subject to change since spreads and prices change daily.

  • Total BTC Purchase Fee = CAD Deposit Fee + Trading Fee + Reference Price Difference
  • Total BTC Selling Fee = CAD Withdrawal Fee + Trading Fee + Reference Price Difference

You can compare all platforms from the price test on this page

How to Deposit & Withdraw

Crypto.com offers free Interac e-Transfers but does not have bank transfers if you want to move higher limits. It also supports credit/debit card purchases with fees ranging between 0% or 3.50%. In my experience, the first deposit took a while to process but all other deposits showed up in under one hour.

Withdrawals are processed slower than other platforms. It will take 0-2 days to withdraw money via e-transfer withdrawal. If you want to deposit a different fiat currency, Canadians can also set up a free EUR fiat wallet.

CAD Deposits

Type

Fee

Time

Limits (24 hours)

Interac e-Transfer

Free

0-2 Days

Min $20 - Max $10,000

Credit / Debit Card

3.50%

Instant

Min $2 - Max $30,000 weekly

CAD Withdrawals

Type

Fee

Time

Limits (24 hours)

Interac e-Transfer

Free

0-2 Days

Min $100 - Max $25,000

Crypto Withdrawal Fees

Type

Fee

Minimum Withdrawal

Bitcoin

0.0004 BTC

0.0012 BTC

Ethereum

0.005 ETH

0.01 ETH

USDC

25 USDC

50 USDC

XLM

0.1 XLM

200 XLM

Crypto.com Review According to Reddit

I headed to Reddit, Trust Pilot, and other online review sites to see what real users have to say. After reading dozens of reviews, people believe it's a secure platform and it's very easy to buy/sell crypto with fiat currency. When looking at the concerns, there are hundreds of complaints about misleading prices and high fees hidden in the spread.

  • One user on Reddit wrote, "Crypto.com is legit, but the hidden fees through the spread are high." 
  • Another Reddit user wrote, "There's no issues with it in Canada and in fact, they actively support the Canadian market. (i.e some products available in Canada before anywhere else)."
  • "I use the app a lot. It’s really easy to fund and I like being able to buy all these altcoins directly with Canadian Dollars with good prices. That’s the main benefit."
  • One review wrote "It's legit, but they do have very high fees and they're not always transparent about them. They also change their benefits on a whim, don't expect any benefits they are offering to last forever and don't expect to get any warning when they do change."
  • A Google Play review wrote, "The biggest problem I have is the fees. I don't know how you calculate fees (even if in the app says 0) but they are enormous.. For example I moved £1000 from a coin to CRO, and back to another coin. It took me a few seconds so the prices didn't change. 1000 went down to 850..can you at least warn us if there is a fee instead of putting 0?"

Overall, the mobile app reviews are impressive. It has a 4.5 star rating on the App Store with 148,000 reviews. Google Play is even better with 4.5 star rating across 465,000 reviews. Here are some of the useful reviews I gathered:

Final Review: Is Crypto.com Worth It?

Crypto.com is a safe and regulated crypto exchange with over 250+ cryptocurrencies and a variety of features. However, it has high fees within the spread. You can save a bit by using the Exchange instead of the App, but it's an expensive platform overall. 

From my tests, the all-in fee to buy Bitcoin was 1.68% (9th place) and the spread was 3.11% (16th place). In addition, there are hundreds of online reviews commenting about the high spreads and misleading prices. If you want the best rates for Bitcoin, my tests showed NDAX was the best. For the best rates on altcoins, see my list of cheapest altcoin exchanges in Canada.

Recorded March 25, 2022 (Read blog post for most updated info)

Here are the key points to consider for Crypto.com: 

  • Lots of Services: You can easily fund and withdraw Canadian dollars, buy and sell 250+ altcoins, get a Crypto.com Visa card, and much more. From NFTs to advanced trading, they have as many features as anyone.
  • Safe and Reputable: They are licensed in many jurisdictions, have $750M of insurance, offer a Proof of Reserves, and more. Crypto.com is considered one of the safest crypto platforms.
  • Well Reviewed: They have an impressive 4.5 star rating across 613,000 online reviews.
  • Fees Are High: When it comes to buying and selling crypto, Crypto.com has a lack of transparency and hides fees in the spread. Canadians can find better places to trade altcoins at great rates like NDAX, KuCoin, and more.
  • Pricey Withdrawals: If you want to withdraw crypto to a wallet, expect to pay high fees, sometimes $20 and more.
  • Complicated User Interface: The layout on the mobile app is confusing.
Crypto.com

Get $25 free when you stake for a Ruby card

Crypto.com Alternatives

Crypto.com has a good reputation, a variety of cryptocurrencies and lots of features. However, it also has really high fees. I reviewed dozens of Canadian exchanges and these are my top picks right now:

NDAX.io

Out of 20+ platforms we tried, NDAX had the #1 lowest fee to buy Bitcoin in Canada. It's our top pick for 2024.

  • Lowest fees to buy Bitcoin
  • Free e-transfer deposits
  • Based in Canada
  • Low volume on some coins
  • Only 37 coins
Kraken

Kraken is fully regulated in Canada and offers 200+ cryptos, professional trading, and high liquidity. 

  • e-Transfers supported
  • Industry-leading security
  • Zero-fee staking
  • 0.16%/0.26% trading fees
  • Fiat withdrawal fees
BYDFi

If you want to trade altcoins, crypto futures and more without KYC, BYDFi is one of the top apps we found.

  • 450+ coins
  • No KYC, No VPN
  • Up to 200x Leverage
  • No $CAD supported
  • Beginner-friendly

Author

Alex is the owner of RankFi.com, where he covers all things finance, Web3, and cryptocurrency. He has been investing in Bitcoin and cryptocurrencies since 2017.


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